Guest WellnessGUEST WELLNESS

SAFETY IS OUR TOP PRIORITY

By purchasing ticket(s) to Jurassic World: The Exhibition, you acknowledge our range of health and safety protocols including:

  • All guests and staff will be required to wear face masks while visiting Jurassic World: The Exhibition.
  • Guests are asked to respect and follow all social distancing signage in place throughout their visit.
  • Frequent cleaning and sanitization of all public spaces during operating hours.
  • Hand sanitizing stations will be placed throughout Jurassic World: The Exhibition.
  • Limited capacity and pulsed entry.
  • Jurassic World: The Exhibition is a fully cashless experience.

Failure to adhere to these guidelines may result in your removal from Jurassic World: The Exhibition, thank you for helping to ensure the safety of Exhibition staff and other guests!

COVID-19 Update

Jurassic World: The Exhibition takes the events surrounding the COVID-19 virus very seriously and will ensure safety guidelines are integrated into our daily operations. The welfare of our guests and our employees is paramount to the management and owners.

Are face masks required inside of the exhibition?

Face masks or shields must be worn at all times inside Jurassic World: The Exhibition. Masks are available for all visitors.

What are your guest safety procedures?

The operation and management teams will continue to implement enhanced health and safety procedures for the operation of Jurassic World: The Exhibition this June. Specific details will be shared closer to opening on this website.

All Exhibition activities will be in accordance with CDC guidelines. Visit the CDC website at cdc.gov/covid19 for the latest guidelines.

Who do I talk to about any safety concerns?

If you have any concerns, you may address them to any manager on duty.

General Attraction FAQsGENERAL

How long does it take to see the entire exhibition?

Once your admission time has begun most visitors make it through the entire exhibit space in 45 minutes to one hour however there is no time limit once you have passed through the entry area.

What time should I arrive?

Please make sure to allow time for traffic, parking, and entrance delays. Unless you need to purchase tickets to enter, please plan to arrive so that we can begin scanning your tickets for admission 5-10 minutes prior to your admission time. Tickets purchased on-site are subject to availability and we strongly suggest purchasing tickets online in advance or over the phone.

What are your hours of operation?

Please check out the Plan Your Visit page for additional details about operating hours.

Can I take photos/video inside the experience?

Yes, we wouldn’t want you to miss the opportunity to capture this special moment! Please make sure to share your experience using #JurassicWorldExhibition

Professional photography and video recording are strictly prohibited without prior written consent from Round Room, LLC. Even if your camera gear just appears professional, you may be asked to take it out of the exhibit space.

Is merchandise available?

At Jurassic World: The Exhibition there is a retail store where guests can shop for a wide variety of products.

Are food and beverages available inside the exhibition?

No food or beverages are permitted once you’ve entered the exhibition with the exception of closed water bottles.

What forms of payment do you accept?

Jurassic World: The Exhibition is a cashless environment. The Box Office accepts Visa, Mastercard, American Express, and Discover for ticket purchases. Touchless payment options via smartphone are also available.

Is parking available?

Vehicle parking is available at Grandscape in a number of areas around the property. There is surface parking on the North Side near Andretti Indoor Karting & Games and a multi-story parking garage on the south end of the property near Galaxy Theatres. There is no dedicated parking provided for Jurassic World: The Exhibition at Grandscape.

Are restrooms available inside the exhibition?

Restrooms are available adjacent to the exhibit space.

Is the Exhibition Wheelchair Accessible?

Jurassic World: The Exhibition is fully compliant with the Americans with Disabilities Act.

Are there loud sounds and lighting effects?

Sensory Warning: This exhibit contains Strobe lighting effects, Sudden loud noises, and Theatrical fog/haze.

Prohibited and Permissible Personal Items

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the exhibition, all bags entering or leaving the space, including purses, are subject to inspection. Backpacks and duffle bags are not permitted in the exhibit. Please be advised that all bags and personal items are subject to inspection.

Permissible Items:

  • Walkers, mobility scooters, and other mobility aids
  • Certified service animals
  • Small personal point and shoot cameras, including smartphones

Prohibited Items:

  • Backpacks, duffle bags, and large purses
  • Paints and aerosols
  • Indelible markers
  • Weapons of any type
  • Food and beverages of any type (including alcohol)
  • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
  • Camping chairs
  • Professional photo or video equipment
  • Tripods
  • Any item deemed by exhibit security or venue management to be inappropriate

No Firearms Permitted

Please note that carry of firearms inside Jurassic World: The Exhibition is prohibited.

Pursuant to Section 30.06, Penal Code (Trespass by License Holder with a Concealed Handgun), a Person Licensed under Subchapter H, Chapter 411, Government Code (Handgun Licensing Law), May Not Enter This Property with a Concealed Handgun.

Pursuant to Section 30.07, Penal Code (Trespass by License Holder with an Openly Carried Handgun), a Person Licensed under Subchapter H, Chapter 411, Government Code (Handgun Licensing Law), May Not Enter This Property with a Handgun that is Carried Openly.

Please be advised that all bags and personal items are subject to inspection.

TICKETING

How and where can I purchase tickets?

ShowClix is the exclusive ticketing provider of the Jurassic World: The Exhibition. Be sure to purchase tickets only from the links on this website by clicking any BUY TICKETS button, or via showclix.com. Secondhand distributors are NOT official ticketing sites and tickets purchased through these resellers and non-official ticketing sites may not be valid. If you have questions, please call ShowClix Customer Care at 1-888-850-8718.

How much are tickets?

Ticket prices vary depending on the day and time of day you wish to visit the exhibition. Please consult our ticketing page for more information.

How do I get a discount or coupon code?

If you have received a valid access or coupon code, please select the date and time you wish to attend from the dates on sale. Once you have selected a date and time you can enter the code in the “Have an access code?” prompt on the right side of the page below the ticket options. If your code cannot be verified by the system, please reach out to where your code was obtained for further assistance.

Do you offer special ticket pricing for large groups?

Group Sales are available for groups of 10 or more people. Groups of 10 or more people may need to be split into more than one admission time. Please contact the Jurassic World Exhibition Group Sales team at jwe@roundroomlive.com or call 281-367-9717 for more information or to purchase.

Full and Partial Day exclusive use reservations can also be requested by contacting jwe@roundroomlive.com.

Why do I have to choose a specific date/time for my visit?

Jurassic World: The Exhibition is an experience best enjoyed in small groups. Timed ticketing is meant to help enforce proper social distancing and allows guests to make the very best of this special experience.

What if I miss my ticketed entry time?

Guests who arrive more than 15 minutes after the entry time on their ticket are not guaranteed access at the moment of arrival. We will do our best to accommodate you as capacity allows in the next available entry group after we have granted access to all ticket buyers for that group as well as anyone with a VIP package ticket.

What if I am unable to attend at the date/time I bought tickets for?

While refunds are not offered unless we have canceled your date and/or timeslot, buyers can utilize the ShowClix self-service exchanges option. To process an exchange request, please follow these step-by-step directions.

If you have or believe you may have been exposed to COVID-19 prior to your visit you may reach out to Customer Care at 888-850-8718, or go to Customer Care Support and move your visit to Jurassic World: The Exhibition to another date and time or obtain a refund of the face value of your tickets.

Is my child the right age to attend?

This exhibition is best suited for ages 8 to 80. Children up to 16 years old must be accompanied by an adult.

Does my child need a ticket to enter?

If your child has celebrated their third birthday, they will need a ticket to enter the exhibition. Children under age three do not require a ticket and can enter with any paying adult.

Who do I contact if I have problems with my online ticket purchase?

If you have questions or experience issues purchasing tickets online, please call ShowClix Customer Care at 1-888-850-8718, or go to Customer Care Support.

READY TO ENTER JURASSIC WORLD?

Step through the gates and come the closest you will ever be to living dinosaurs!

GET TICKETS

READY TO ENTER JURASSIC WORLD?

Step through the gates and come the closest you will ever be to living dinosaurs!

GET TICKETS