Guest WellnessGUEST WELLNESS

Updated Safety Guidelines

In accordance with CDC guidelines, face coverings are no longer required for fully vaccinated guests, indoors or outdoors. While we do not require proof of vaccination, we do expect those who are not fully vaccinated to wear face coverings while indoors. We encourage all guests to keep a safe distance between travel parties, and we remain focused on maintaining the highest cleanliness and sanitization standards.

Here are the latest safety updates for your visit.

  • Face coverings are no longer required for fully vaccinated guests
  • We do not require proof of vaccinations
  • Guests who are not fully vaccinated are still expected to wear face coverings while indoors
  • We encourage all guests to keep a safe distance between travel parties
  • We remain focused on maintaining the highest cleanliness and sanitization standards

What are your guest safety procedures?

  • Face Covering Guidelines
    Face coverings are optional for fully vaccinated guests. Non-vaccinated guests are asked to wear face coverings at all indoor locations.
  • Social Distancing
    We encourage all guests to keep a safe distance between your party and others.
  • Hand Sanitizer Available
    Hand sanitizer will be available for use in areas around the exhibition.
  • Wash Hands Often
    Wash your hands with soap and water often for at least 20 seconds.

Follow Team Member direction
Please follow directions from our team members and have patience as we work through these new operational procedures.

IMPORTANT NOTE
Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to attend. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your visit.

We appreciate your cooperation during this unprecedented time.

Who do I talk to about any safety concerns?

If you have any concerns, you may address them to any manager on duty.

General Attraction FAQsGENERAL

Are there loud sounds and lighting effects?

Sensory Warning: This exhibit contains Strobe lighting effects, Sudden loud noises, and Theatrical fog/haze.

How long does it take to see the entire exhibition?

Once your admission time has begun most visitors make it through the entire exhibit space in 45 minutes to one hour however there is no time limit once you have passed through the entry area.

What time should I arrive?

Please make sure to allow time for traffic, parking, and entrance delays. Unless you need to purchase tickets to enter, please plan to arrive so that we can begin scanning your tickets for admission 5-10 minutes prior to your admission time. Tickets purchased on-site are subject to availability and we strongly suggest purchasing tickets online in advance or over the phone.

What are your hours of operation?

Please check out the Plan Your Visit page for additional details about operating hours.

Can I take photos/video inside the experience?

Yes, we wouldn’t want you to miss the opportunity to capture this special moment! Please make sure to share your experience using #JurassicWorldExhibition

Professional photography and video recording are strictly prohibited without prior written consent from Round Room, LLC. Even if your camera gear just appears professional, you may be asked to take it out of the exhibit space.

Is merchandise available?

At Jurassic World: The Exhibition there is a retail store where guests can shop for a wide variety of products.

Are food and beverages available inside the exhibition?

No food or beverages are permitted once you’ve entered the exhibition with the exception of closed water bottles.

What forms of payment do you accept?

Jurassic World: The Exhibition is a cashless environment. The Box Office accepts Visa, Mastercard, American Express, and Discover for ticket purchases. Touchless payment options via smartphone are also available.

Is parking available?

Vehicle parking is available at Grandscape in a number of areas around the property. There is surface parking on the North Side near Andretti Indoor Karting & Games and a multi-story parking garage on the south end of the property near Galaxy Theatres. There is no dedicated parking provided for Jurassic World: The Exhibition at Grandscape.

Are restrooms available inside the exhibition?

Restrooms are available adjacent to the exhibit space.

Is the Exhibition Wheelchair Accessible?

Jurassic World: The Exhibition is fully compliant with the Americans with Disabilities Act.

Prohibited and Permissible Personal Items

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the exhibition, all bags entering or leaving the space, including purses, are subject to inspection. Backpacks and duffle bags are not permitted in the exhibit. Please be advised that all bags and personal items are subject to inspection.

Permissible Items:

  • Walkers, mobility scooters, and other mobility aids
  • Certified service animals
  • Small personal point and shoot cameras, including smartphones

Prohibited Items:

  • Backpacks, duffle bags, and large purses
  • Paints and aerosols
  • Indelible markers
  • Weapons of any type
  • Food and beverages of any type (including alcohol)
  • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
  • Camping chairs
  • Professional photo or video equipment
  • Tripods
  • Any item deemed by exhibit security or venue management to be inappropriate

No Firearms Permitted

Please note that carry of firearms inside Jurassic World: The Exhibition is prohibited.

Pursuant to Section 30.06, Penal Code (Trespass by License Holder with a Concealed Handgun), a Person Licensed under Subchapter H, Chapter 411, Government Code (Handgun Licensing Law), May Not Enter This Property with a Concealed Handgun.

Pursuant to Section 30.07, Penal Code (Trespass by License Holder with an Openly Carried Handgun), a Person Licensed under Subchapter H, Chapter 411, Government Code (Handgun Licensing Law), May Not Enter This Property with a Handgun that is Carried Openly.

Please be advised that all bags and personal items are subject to inspection.

TICKETING

How and where can I purchase tickets?

ShowClix is the exclusive ticketing provider of the Jurassic World: The Exhibition. Be sure to purchase tickets only from the links on this website by clicking any BUY TICKETS button, or via showclix.com. Secondhand distributors are NOT official ticketing sites and tickets purchased through these resellers and non-official ticketing sites may not be valid. If you have questions, please call ShowClix Customer Care at 1-888-850-8718.

How much are tickets?

Ticket prices vary depending on the day and time of day you wish to visit the exhibition. Please consult our ticketing page for more information.

Can I purchase tickets in-person?

Yes, tickets can be purchased in person. We recommend booking tickets in advance in order to guarantee your entry time as tickets are based on a set entry time, and walk-up ticket entry is based on what capacity allows and may not be guaranteed access at the moment of arrival! We prefer all transactions to be cashless however we will accept cash, if necessary.

What is included in the VIP packages?

The VIP T. rex package includes
1 – Ticket with Flexible entry (Arrive anytime on the date printed on your ticket and get immediate entry (as capacity allows) regardless of the time selected at the time of purchase)
1 – VIP Collectible Laminate with Lanyard
1 – Official Jurassic World The Exhibition Souvenir Program
1 – Limited edition Jurassic World The Exhibition lithograph collection (set of 4); suitable for framing. Exclusively for VIP T-Rex ticket holders.

The VIP Raptor package includes
1 – Ticket with Flexible entry (Arrive anytime on the date printed on your ticket and get immediate entry (as capacity allows) regardless of the time selected at the time of purchase)
1 – VIP Collectible Laminate with Lanyard
1 – Official Jurassic World The Exhibition Souvenir Program

NOTE: These VIP packages do not include access to exhibition areas that are not available to regular ticket holders. Additionally, the VIP packages do not allow for private entry to the experience.

Do I have to purchase a VIP ticket for everyone in my party?

No, however only one set of VIP merchandise items will be available for the VIP ticket holder. VIP guests with a flexible entry ticket can enter the Exhibition at any time (as capacity allows) on the date printed on the ticket. If you wish to attend with a guest that does not have a VIP ticket, you must enter at the time printed on the non-VIP guest ticket.

How do I get a discount or coupon code?

If you have received a valid access or coupon code, please select the date and time you wish to attend from the dates on sale. Once you have selected a date and time you can enter the code in the “Have an access code?” prompt on the right side of the page below the ticket options. If your code cannot be verified by the system, please reach out to where your code was obtained for further assistance.

Do you offer special ticket pricing for large groups?

Group Sales are available for groups of 10 or more people. Groups of 10 or more people may need to be split into more than one admission time. Please contact the Jurassic World Exhibition Group Sales team at jwe@roundroomlive.com or call 281-367-9717 for more information or to purchase.

Full and Partial Day exclusive use reservations can also be requested by contacting jwe@roundroomlive.com.

Why do I have to choose a specific date/time for my visit?

Jurassic World: The Exhibition is an experience best enjoyed in small groups. Timed ticketing is meant to help enforce proper social distancing and allows guests to make the very best of this special experience.

What if I miss my ticketed entry time?

Guests who arrive more than 15 minutes after the entry time on their ticket are not guaranteed access at the moment of arrival. We will do our best to accommodate you as capacity allows in the next available entry group after we have granted access to all ticket buyers for that group as well as anyone with a VIP package ticket.

What if I am unable to attend at the date/time I bought tickets for?

While refunds are not offered unless we have canceled your date and/or timeslot, buyers can utilize the ShowClix self-service exchanges option. To process an exchange request, please follow these step-by-step directions.

If you have or believe you may have been exposed to COVID-19 prior to your visit you may reach out to Customer Care at 888-850-8718, or go to Customer Care Support and move your visit to Jurassic World: The Exhibition to another date and time or obtain a refund of the face value of your tickets.

Is my child the right age to attend?

This exhibition is best suited for ages 8 to 80. Children up to 16 years old must be accompanied by an adult.

Does my child need a ticket to enter?

If your child has celebrated their third birthday, they will need a ticket to enter the exhibition. Children under age three do not require a ticket and can enter with any paying adult.

Who do I contact if I have problems with my online ticket purchase?

If you have questions or experience issues purchasing tickets online, please call ShowClix Customer Care at 1-888-850-8718, or go to Customer Care Support.

READY TO ENTER JURASSIC WORLD?

Step through the gates and come the closest you will ever be to living dinosaurs!

GET TICKETS

READY TO ENTER JURASSIC WORLD?

Step through the gates and come the closest you will ever be to living dinosaurs!

GET TICKETS

SENSORY WARNING: This exhibit contains Strobe lighting effects, Sudden loud noises, and Theatrical fog/haze.